CleanSlate Support

1) Contact support

For help with CleanSlate, email us at:

2) Before emailing us

Including the right details helps us resolve your issue faster.

3) Connected accounts

If a bank or card account is not connecting, not refreshing, or showing incomplete data, try these steps first:

• Pull to refresh in CleanSlate and wait a few minutes for the latest data to sync.
• Open your bank’s app or website to check for security prompts or required re-authentication.
• Unlink and reconnect the institution if the connection appears stale.
• Email support if balances, due dates, or transactions still look wrong after reconnecting.

4) Manual cards

Manual cards are entered and maintained by you. If a manual card is not saving correctly, check that required fields are valid and try again.

• Card names should be clear and recognizable.
• Last four digits should only include four numbers.
• Balances, credit limits, APR, and payment details should be entered as numbers.
• You can edit or delete manual cards from inside the app.

5) Subscriptions

If your Pro or Premium access is not showing after purchase, use the in-app restore option first.

• Open the app and tap Restore Purchases.
• Make sure you are signed in with the same Apple ID used for the purchase.
• Close and reopen the app if your plan does not update immediately.
• Email support if your subscription still does not appear.

6) Notifications

CleanSlate can send reminders and alerts, but your device settings must allow notifications.

• Confirm notifications are enabled for CleanSlate in iOS Settings.
• Check your in-app notification preferences.
• For payment reminders, confirm your due dates are accurate.
• For transaction alerts, confirm your alert threshold is set correctly.

7) Security & privacy

CleanSlate is designed for tracking and insights. We do not ask for your bank password directly, do not move money, and do not make credit decisions.